Refund Policy

Last updated: December 31, 2024

This Refund Policy applies to all purchases made through Brain Breeze Games for Stanza (dailystanza.com). We process all payments through Paddle.com, our authorized Merchant of Record.

14-Day Money-Back Guarantee

Brain Breeze Games offers a 14-day full refund policy for all subscription purchases. If you are not completely satisfied with your Stanza subscription, you may request a full refund within 14 days of your initial purchase date—no questions asked.

Refund Eligibility

You are eligible for a full refund if:

  • You request a refund within 14 days of your initial purchase
  • This is your first refund request for a Stanza subscription

This policy complies with Paddle's buyer terms and provides you with consumer protection for digital purchases.

How to Request a Refund

To request a refund, you can:

  • Email us at support@dailystanza.com with your purchase details
  • Contact Paddle directly through your purchase receipt

Please include:

  • Your account email address
  • Date of purchase
  • Order/transaction ID (if available)
  • Reason for requesting a refund (optional, but helps us improve)

We will process your refund within 5-7 business days. The refund will be issued to your original payment method through Paddle.

Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting us. When you cancel:

  • You will retain access to premium features until the end of your current billing period
  • Your subscription will not automatically renew
  • No partial refunds are provided for unused time in the current billing period (outside the 14-day window)

Non-Refundable Situations

The following are generally not eligible for refunds:

  • Refund requests made after the 14-day refund window
  • Automatic renewal charges (please cancel before the renewal date to avoid charges)
  • Accounts that have been terminated for violating our Terms of Service
  • Multiple refund requests from the same user

Technical Issues

If you're experiencing technical issues that prevent you from using the Service, please contact us first at support@dailystanza.com. We'll work to resolve the issue promptly. If we cannot resolve it, you may be eligible for a refund regardless of the 14-day timeframe.

Payment Processor

All payments are processed by Paddle.com, which acts as our Merchant of Record. Paddle handles all payment processing, tax collection, and refund disbursement. For more information about Paddle's buyer protection, please visit Paddle's Buyer Terms.

Contact Us

For refund requests or questions about this policy, please contact Brain Breeze Games:

Email: support@dailystanza.com
Response time: We aim to respond within 24-48 hours